Overall the orders are processed within 1-2 working days for available products.
Your order will be shipped from the warehouse closest to your delivery address. Usually the warehouse will ship the package for you within one business day after the order is placed, after that you will be notified by email with the tracking code of the package. Please pay attention to the email in the mailbox where you placed your order.

If the order is shipped from one of our warehouses in the US, UK, or Germany, it typically takes 3 to 5 business days. Orders shipped from our warehouse in China generally take 8 to 30 business days with standard registered airmail, or 3 to 8 business days with expedited DHL shipping.

These are estimated times, and the actual delivery time may be affected by various unforeseen factors.

The tracking information may not updated until the package arrives at your local distribution center.
Since many packages reach one place (e.g. a transit country or region, an exchange office) simultaneously, it takes time to line up for the customs to check and release the packages batch by batch according to respective arrival dates.
You can track the latest information about your package at this link.

Please email VSDINIDE official Customer Service at:support@vsdpaly.com for the contact information to contact your local shipping carrier to retrieve your package.
When placing an order, please provide a complete and correct delivery address, including the name of the recipient, company name, flat number, floor number, street name, and valid phone number. VSDINSIDE will NOT be responsible for any lost package due to the incorrect delivery address provided.

In general, an order will be processed within 1. to 2 working days.

If you want to modify or cancel it, please email us at:support@vsdpaly.com as soon as possible.
Please note that once an order has been delivered, only can it be returned rather than canceled. Therefore, address changes and cancellations are not guaranteed, depending on the actual situation.

The shipping fee depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order. Free shipping is available on orders over $69. For more details about shipping fees, please refer to ourshipping policy.

In order for your order to be delivered smoothly, please make sure to enter your full name, accurate shipping address, email address, and the recipient's phone number when placing your order.

We currently DO NOT support cash on delivery (COD).

Taxes may apply to imported goods/services and is regulated by the country's law. VSDINSIDE is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won't be processed if the buyer doesn’t complete customs. buyers can neither receive the product nor refund finally.

VSD Craft is a desktop application that only supports local downloads. You can download it from the VSDINSIDE official website or click here to download: VSD Craft

Windows: Windows 10 and above.
MacOS: macOS 10.15 and above.
Note for macOS: Set the following options in "Privacy
& Security" to ensure the normal use of the "VSD
Craft" controller software .
① Permissions for "Files and Folders"
② Permissions for "Full Disk Access"
③ Accessibility >> "VSD Craft" >> Allow
④ Automation >> "VSD Craft" >> Allow
⑤ "Security" >> Anywhewe >> Allow accessories to
connect("VSD Craft") >> Automatically When Unlocked

1. The control software "VSD Craft" is absolutely safe, but it requires the relevant authorization of your computer to support and run your macro key settings, including mouse, keyboard, system commands, etc.

2. "VSD Craft" has obtained Microsoft Security Digital Certificate certification and passed the security audit of professional antivirus software in more than 90 countries on VirusTotal. You can also visit the VirusTotal website at any time to conduct a security check on the "VSD Craft" software and its installation package.

3. The "VSD Craft" software is only used to control the VSD StreamDock device to set macro keys/shortcut keys on your computer, and will not collect or transmit user information back. Please note that all user data is stored only on your personal computer.

4. If you still have questions about the security of the "VSD Craft" controller software, please feel free to contact us. If you already understand the security of "VSD Craft", download: VSD Craft

Connect the VSD StreamDock directly to a USB port on your PC/Mac, then launch the "VSD Craft" software.

1. Avoid using USB hubs or docking stations.
2. For optimal stability, use the rear USB ports of your computer's main chassis (front ports may cause insufficient power supply or abnormal transmission).

1. You can view the corresponding shortcut key list in the system settings of each software, set the shortcut keys you need on VSD StreamDock, and perform the corresponding operation with one click. There is no need to download any plug-ins in this process.

2. The plug-in library can provide some shortcut keys and icons that can be used directly, but if you cannot find the plug-in you need on VSD StreamDock, or some existing plug-ins cannot be used normally, please contact us. We have a professional team of engineers to improve and update the plug-in library. In this case, you can temporarily use the customized macro keys to operate the corresponding software.

3. As a macro key device, VSD StreamDock is a collaborator and supplement to keyboard operation, but it cannot completely replace the keyboard. This is a fact.

4. It may take some time to get familiar with and set up VSD StreamDock, but once it is set up, it will greatly simplify your keyboard/mouse operation process.

5. Every time you update the macro key, you need to export the file to save. If the setting is lost due to misoperation or system abnormality, you only need to re-import the corresponding file to restore it.

When downloading the "VSD Craft" software, an error message appears and the download fails. Please temporarily disable the computer's anti-virus software and then download again.

Please check whether the StreamDock device is connected normally. If it still cannot be used normally, it is recommended to disconnect the StreamDock device and reconnect it or restart the computer and try again.

When downloading and installing "VSD Craft", please approve all permission requests. But if it still cannot be installed or cannot be used normally, please turn off the antivirus software on your computer and download and install it again.

If you encounter a situation where the VSD Craft application cannot be used after updating, you need to disconnect the StreamDock device, reconnect it and restart the VSD Craft application. If it does not work, it is recommended to restart the computer and try again.

Register on the VSD Warranty Website(www.vsdinside.vip) to access fast and reliable customer service support whenever you need it.

Coverage Includes:

• 1-Year Free Exchanges/Returns
• Timely Technical Support
• 12-Month Extended Warranty (Optional)

1. Amazon Order Page: Click the "Contact Seller" button
2. VSD Official Website: Select "Contact Us"
3. Email Support: support@vsdplay.com